Difference between revisions of "Fundraising"

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=Overview=
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<p style="font-size:30px">NEW!! Find all of your answers in the [https://helpdesk.growthzone.com/kb/article/1814-contents-fundraising// GrowthZone Knowledge Base!]</p>
  
The GrowthZone Fundraising module provides the functionality to manage fundraising campaigns for both pledge-based and non-pledge donations.
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=='''<span style="color:#800080">Create a New Fundraising Campaign'''</span>==
 
+
----
=Add a New Fundraising Campaign=
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#Click '''Fundraising''' in the Navigation Panel.  The Fundraising module will display a list of all of your fundraising campaigns.
 
+
#:[[File:Fundraisers home 2020.jpg|1000px|center]]
#Click '''Fundraising''' in the Navigation Panel.  The Fundraising module will display all of your fundraising campaigns.
 
#:[[File:Fundraising.jpg|center]]
 
 
#Click the '''Add New''' button.
 
#Click the '''Add New''' button.
#:[[File:Add Edit Campaign.jpg|center]]
+
#:[[File:Add campaign 2020.jpg|600px|center]]
 
#Configure the following settings:
 
#Configure the following settings:
 
#*'''Campaign Name''': Enter a name for this new campaign. This will be the display name for the campaign.
 
#*'''Campaign Name''': Enter a name for this new campaign. This will be the display name for the campaign.
Line 14: Line 12:
 
#*'''Description''' - Enter a description of the new campaign.
 
#*'''Description''' - Enter a description of the new campaign.
 
#*'''Goal Amount''': Enter your financial goals for this campaign.
 
#*'''Goal Amount''': Enter your financial goals for this campaign.
#*'''Receipt Template''': Select the receipt template you wish to use for this campaign. [[Communications_Basics#Create_and_Manage_Email_Templates|Click here]] for details on managing and editing your templates.
+
#*'''Primary Contact''': Enter the name of the primary contact for the campaign. The contact must exist in your database.
#*'''Thank You Template''': Select the thank you template you wish to send when a donation is submitted. [[Communications_Basics#Create_and_Manage_Email_Templates|Click here]] for details on managing and editing your templates.
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#*'''Receipt Template''': Select the receipt template you wish to use for this campaign. [[Communications_Basics#Create_and_Manage_Email_Templates|Click here]] for details on managing and editing your templates. This will be the email sent in response to a donation.
 
#* '''Fundraising Status''': Select the status of this campaign from the drop-down list.
 
#* '''Fundraising Status''': Select the status of this campaign from the drop-down list.
 
#*'''Allow Invoicing''': Select this option if you wish to allow a donors to choose to be billed for their donation.  
 
#*'''Allow Invoicing''': Select this option if you wish to allow a donors to choose to be billed for their donation.  
 
#*'''Collect Donor Message''': Select this check-box if you wish to allow a donor to enter a message.
 
#*'''Collect Donor Message''': Select this check-box if you wish to allow a donor to enter a message.
#*'''Allow Tributes''': Select this option if you wish to allow tributes.
+
#*'''Allow Tributes''': Select this option if you wish to allow tributes. The donor can honor a specific donation in someone's name.
#*'''Allow User To Create Account / Login''': Select this option if you wish to allow the donor to create log-in credentials to the Info Hub. This is best practice to allow the donor to store their credit card information.
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#*'''Allow User To Create Account / Login''': Select this option if you wish to allow the donor to create log-in credentials to the Info Hub. This is best practice to allow the donor to store their credit card information and be able to pay bills on-line.
 
#Click '''Done'''.
 
#Click '''Done'''.
  
<div class='note'>'''NOTE:''' Once the settings are saved, a '''Donation Link''' will be available on the '''Donations Setup''' tab. This link may be added to your web-page</div>
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{| class="wikitable"
 +
|-
 +
|
 +
[[File:Smallest.png|30px]]
 +
| style="width: 100%;" | '''NOTE:''' Once the new fundraiser is saved, a '''Donation Link''' will be available on the '''Donations Setup''' tab. This link may be added to your web-page or distributed via email.
 +
|}
 +
Additional setup/configuration options for your fundraisers are described below.
  
After completing the initial setup of the campaign, you will associate fee items to the campaign on the '''Donation Setup''' tab.  
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=='''<span style="color:#800080">Customize Fundraiser Settings'''</span>==
 +
----
 +
==='''<span style="color:#800080">Assign a Payment Gateway to your Fundraiser'''</span>===
 +
----
 +
By default, the gateway that you have set in your '''Finance > General Settings''' will be used for processing credit card payments. If you wish to use a different gateway, you will need to set this up first. If you are using GrowthZone Pay, see '''[[Billing#Setup_GrowthZone_Pay|Setup GrowthZone Pay]]''' for instructions. If you are using an alternate processor, contact our support team for assistance.
 +
To assign a different gateway to your fundraiser:
 +
#For the desired fundraiser, click the '''Donation Setup''' tab.
 +
#:[[File:Donation Setup 2020.jpg|1000px|center]]
 +
#Select the desired gateway from the '''Payment Gateway''' drop-down list.
 +
#Click '''Save'''.
 +
 
 +
==='''<span style="color:#800080">Enable/Disable Organization Donation Option'''</span>===
 +
----
 +
In cases where you would like donations to be submitted on behalf of organizations, rather than individuals, you will turn on '''Enable Organization Donation Option'''. In other cases, perhaps PAC contributions, where it is against federal regulations to collect PAC donations from companies or businesses, you may need to disable this option.
 +
#For the desired fundraiser, click the '''Donation Setup''' tab.
 +
#:[[File:Enable org donation 2020.jpg|1000px|center]]
 +
#Check or un-check the '''Enable Organization Donation Option''' as needed. '''NOTE:''' This box is checked by default.
 +
#Click '''Save'''.
 +
 
 +
==='''<span style="color:#800080">Associate Donation Terms to a Fundraiser'''</span>===
 +
----
 +
After completing the initial setup, you can add terms/conditions to the Fundraiser:
 +
#For the desired fundraiser, click the '''Donation Setup''' tab.
 +
#:[[File:Donation terms 2020.jpg|1000px|center]]
 +
#Enter your '''Donation Terms'''.
 +
#Click '''Save'''.
 +
 
 +
==='''<span style="color:#800080">Customize your Fundraiser Confirmation Message'''</span>===
 +
----
 +
Provide a thank you message to donors, in the browser, after a donation is submitted. We have provided a default message, that you can use as designed or
 +
customize to meet your needs.
 +
#For the desired fundraiser, click the '''Donation Setup''' tab.
 +
#:[[File:Donation confirmation 2020.jpg|1000px|center]]
 +
#Enter your confirmation message in the '''Confirmation HTML for Fundraiser Donation''' text box. You can use the rich text editor options to customize your message.
 +
#Click '''Save'''.
  
#Click the '''Donation Setup''' tab.
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=='''<span style="color:#800080">Manage Goods/Services assigned to a Fundraiser'''</span>==
#:[[File:Donation Setup CP.jpg|center]]
+
----
 +
==='''<span style="color:#800080">Add Goods/Services to a Fundraiser'''</span>===
 +
----
 +
After completing the initial setup of the campaign, you will associate goods/services to the campaign on the '''Donation Setup''' tab.
 +
#For the desired Fundraiser, click the '''Donation Setup''' tab.
 +
#:[[File:fee items donation 2020.jpg|1000px|center]]
 
#On the '''Donation Setup''' tab, click the [[File:Orange plus icon.jpg]] icon in the '''Donation/Pledge Items''' section.
 
#On the '''Donation Setup''' tab, click the [[File:Orange plus icon.jpg]] icon in the '''Donation/Pledge Items''' section.
#Select a previously created good/service in the '''Item''' drop-down list '''OR''' click the [[File:Orange plus icon.jpg]] to add a new goods/service. [[Billing#Set_Up_Goods.2FServices|Click here]] for details on setting up good/services.
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#:[[File:Add Donation Item 2020.jpg|600px|center]]
 +
#Select a previously created good/service in the '''Item''' drop-down list '''OR''' click the [[File:Orange plus icon.jpg]] to add a new goods/service. [[Billing#Set_Up_Goods.2FServices|Click here]] for details on setting up good/services. '''NOTE''': Only those goods/services of type '''Donation''' will be available for selection.
 
#If this fee item is a pledge, click the '''Is a Pledge''' check-box.
 
#If this fee item is a pledge, click the '''Is a Pledge''' check-box.
#To edit the amounts associated with this good/service click the pencil icon.
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#'''Default To Suggested Amount''': Select this check-box if you wish your donation form to default the donation amount to the suggested amount. Donors would be able to over-ride this amount if they wish.
#:[[File:Edit Amounts.jpg|center]]
 
 
#On the '''Edit Amounts''' screen, configure the following:
 
#On the '''Edit Amounts''' screen, configure the following:
#*'''Minimum Amount''' - this setting allows you to define the minimum donation dollar value.
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#*'''Minimum Amount''': This setting allows you to define the minimum donation accepted. If '''Show Minimum Amount''' is then enabled, this will display on your fundraiser page.
#*'''Suggested Amount''' - this setting allows you to define the suggested dollar value of a donation.
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#*'''Show Minimum Amount''': If you wish to display the minimum amount on your donation page, enable this option.
#*'''Show Minimum Amount''' - select this check-box if you wish to display the minimum amount on the donation form.
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#*'''Suggested Amount''': This setting allows you to define the suggested dollar value of a donation. If you enable '''Default to Suggested Amount''', this value will automatically be populated on the fundraiser page.
#*'''Allow donor to select donation start date''' - click this check box to allow a donor who is contributing on a recurring basis to define their own start date.
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#*Add additional '''Suggested Amounts''': Click the [[File:orange plus icon.jpg]] adjacent to '''Suggested Amounts''' to add additional options. When this is set, your fundraiser page will include a drop-down list of these amounts for selection.
#*'''Allow Custom Amount''' - select this check box to allow donors to enter any donation amount.
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#*'''Allow donor to select donation start date''': If the donor selects  a frequency other than '''One Time''', he/she will have the option to choose the start date for their recurring donation. If this option is not selected, the start date begins on the current date.
 +
#*'''Allow Custom Amount''': Select this check box to allow donors to enter any donation amount they wish.
 +
#Click '''Done'''.
 +
#Click '''Save''' on the '''Donation Setup''' page.
 +
Repeat the steps above to add additional donation items.
 +
==='''<span style="color:#800080">Edit an Existing Goods/Services assigned to a Fundraiser'''</span>===
 +
----
 +
#For the desired Fundraiser, click the '''Donation Setup''' tab.
 +
#:[[File:Edit donation item 2020.jpg|800px|center]]
 +
#In the '''Donation/Pledge Items''' section, click the [[File:Cp orange pencil.jpg|25px]] icon for the item you wish to change.
 +
#:[[File:Edit existing donation item 2020.jpg|600px|center]]
 +
#Make desired changes.
 
#Click '''Done'''.
 
#Click '''Done'''.
#Click '''Save'''.
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==='''<span style="color:#800080">Remove a Goods/Services assigned to a Fundraiser'''</span>===
 +
----
 +
#For the desired Fundraiser, click the '''Donation Setup''' tab.
 +
#:[[File:Delete donation item 2020.jpg|800px|center]]
 +
#Click the [[File:Orange x.jpg|15px]] in the '''Actions''' column for the item you wish to delete.
 +
#:[[File:Delete donation confirm 2020.jpg|400px|center]]
 +
#Click '''OK''' to delete the item. This action cannot be undone, and the item will no longer be available on your fundraiser page for selection.
 +
 
 +
=='''<span style="color:#800080">Sharing the Fundraiser Link'''</span>==
 +
----
 +
Once you have added a fundraiser, a link is automatically created on the '''Donation Setup''' tab.
  
=Sharing the Fundraiser Link=
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[[File:Share fundraiser link 2020.jpg|1000px|center]]
  
A link is automatically created on the '''Donation Setup''' tab.  This link may be shared in many ways:
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This link may be shared in many ways:
  
 
*On your public web-site: Embed this link on your web-site.
 
*On your public web-site: Embed this link on your web-site.
 
*Email/Newsletters:  Send the link via email or include in your newsletters.  
 
*Email/Newsletters:  Send the link via email or include in your newsletters.  
*Membership Application Form:  You may choose to enable '''Collect Donations''' on your membership application form.  
+
*Membership Application Form:  You may choose to enable '''Collect Donations''' on your membership application form. See '''[[Membership_Management#View.2FCreate_your_Membership_Application_Form|View/Create your Membership Application Form]]''' for further instructions.
*Event Registrations: You may choose to enable '''Collect Donations''' on your event registration forms.
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*Event Registrations: You may choose to enable '''Collect Donations''' on your event registration forms. See '''[[Event_Management#Collect_Donations_for_Fundraiser_during_Event_Registration|Collect Donations for Fundraiser during Event Registration]]''' for further instructions.
  
=Managing Donors/Donations=
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=='''<span style="color:#800080">Update Fundraiser Campaign Details'''</span>==
 
+
----
Various functions are available in the Fundraising module to manage your donors and donation.
+
The details set when you initially setup your Fundraiser can be updated in the following manner:
 
+
#Click '''Fundraising''' in the Navigation Panel.  The Fundraising module will display all of your fundraising campaigns.
==Edit Fundraiser Campaign details==
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#Click the hyper-link for the desired fundraiser.
 +
#:[[File:Edit campaign 2020.jpg|800px|center]]
 +
#Click the '''Actions''' common tasks button.
 +
#Click '''Edit Campaign'''.
 +
#:[[File:Edit campaign screen 2020.jpg|600px|center]]
 +
==='''<span style="color:#800080">Update Fundraiser Title'''</span>===
 +
----
 +
#Click '''Fundraising''' in the Navigation Panel.  The Fundraising module will display all of your fundraising campaigns.
 +
#Click the hyper-link for the desired fundraiser.
 +
#:[[File:Edit campaign 2020.jpg|800px|center]]
 +
#Click the '''Actions''' common tasks button.
 +
#Click '''Edit Campaign'''.
 +
#:[[File:Edit campaign screen 2020.jpg|500px|center]]
 +
#Make desired changes to the '''Title''' of the fundraiser.
 +
#Click '''Done'''.
 +
==='''<span style="color:#800080">Update Fundraiser Description'''</span>===
 +
----
 +
#Click '''Fundraising''' in the Navigation Panel.  The Fundraising module will display all of your fundraising campaigns.
 +
#Click the hyper-link for the desired fundraiser.
 +
#:[[File:Edit campaign 2020.jpg|800px|center]]
 +
#Click the '''Actions''' common tasks button.
  
 +
==='''<span style="color:#800080">Update Fundraiser Goals'''</span>===
 +
----
 +
#Click '''Fundraising''' in the Navigation Panel.  The Fundraising module will display all of your fundraising campaigns.
 +
#Click the hyper-link for the desired fundraiser.
 +
#:[[File:Edit campaign 2020.jpg|800px|center]]
 +
#Click the '''Actions''' common tasks button.
 +
#Click '''Edit Campaign'''.
 +
#:[[File:Edit campaign screen 2020.jpg|500px|center]]
 +
#Make desired changes to the '''Goals'''of the fundraiser.
 +
#Click '''Done'''.
 +
==='''<span style="color:#800080">Update Fundraiser Start/End Date'''</span>===
 +
----
 +
#Click '''Fundraising''' in the Navigation Panel.  The Fundraising module will display all of your fundraising campaigns.
 +
#Click the hyper-link for the desired fundraiser.
 +
#:[[File:Edit campaign 2020.jpg|800px|center]]
 +
#Click the '''Actions''' common tasks button.
 +
#Click '''Edit Campaign'''.
 +
#:[[File:Edit campaign screen 2020.jpg|500px|center]]
 +
#Make desired changes to the '''Start/End Dates'''of the fundraiser.
 +
#Click '''Done'''.
 +
==='''<span style="color:#800080">Change Email sent to Donors'''</span>===
 +
----
 
#Click '''Fundraising''' in the Navigation Panel.  The Fundraising module will display all of your fundraising campaigns.
 
#Click '''Fundraising''' in the Navigation Panel.  The Fundraising module will display all of your fundraising campaigns.
#:[[File:Fundraising.jpg|center]]
 
 
#Click the hyper-link for the desired fundraiser.
 
#Click the hyper-link for the desired fundraiser.
 +
#:[[File:Edit campaign 2020.jpg|800px|center]]
 
#Click the '''Actions''' common tasks button.
 
#Click the '''Actions''' common tasks button.
#:[[File:Edit Campaign.jpg|center]]
 
 
#Click '''Edit Campaign'''.
 
#Click '''Edit Campaign'''.
#:[[File:Add Edit Campaign1.jpg|center]]
+
#:[[File:Edit campaign screen 2020.jpg|500px|center]]
 
+
#Select the desired '''Receipt Template'''of the fundraiser.
In addition to the information previously configured for the campaign, you will be able to select the desired receipt template and thank you letter template used when a donation is entered. By default, the '''Fundraising/Donation/Pledge Monetary Receipt Template''' and '''Fundraising/Donation/Pledge Thank You Template''' are selected.
+
#Click '''Done'''.
[[Communications_Basics#Create_and_Manage_Email_Templates|Click here]] for details on viewing and/or editing the default templates.
+
==='''<span style="color:#800080">Complete/Cancel a Fundraiser'''</span>===
 
+
----
==Add Donations==
 
 
 
You can provide the link that was automatically created to potential donors, add a fundraiser page to your web-site, or you may manually enter the donations through the back office as described below.
 
 
 
 
#Click '''Fundraising''' in the Navigation Panel.  The Fundraising module will display all of your fundraising campaigns.
 
#Click '''Fundraising''' in the Navigation Panel.  The Fundraising module will display all of your fundraising campaigns.
#:[[File:Fundraising.jpg|center]]
 
 
#Click the hyper-link for the desired fundraiser.
 
#Click the hyper-link for the desired fundraiser.
 +
#:[[File:Edit campaign 2020.jpg|800px|center]]
 
#Click the '''Actions''' common tasks button.
 
#Click the '''Actions''' common tasks button.
#:[[File:Add Donations CP.jpg|center]]
+
#Click '''Edit Campaign'''.
#Click '''Add Donations'''. The Donations form will be displayed.
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#:[[File:Edit campaign screen 2020.jpg|500px|center]]
#Fill in the required fields and payment information.
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#Select the desired option from the '''Fundraising Status''' list.
 +
#Click '''Done'''.
  
Once the form is completed the following will occur:
+
=='''<span style="color:#800080">Managing Donors/Donations'''</span>==
 
+
----
#A thank you email will be sent to the donor
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==='''<span style="color:#800080">Donation Process Flow'''</span>===
#:[[File:Email Notification.jpg|center]]
+
----
#If they have chosen to pay by credit card:
+
Whether a donation is entered via your donation form, or from the back-office, the following will occur:
#*An invoice and a payment record will be displayed on the contact's billing tab.   
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#A thank you email is sent to the donor.
#If they chose to be invoiced:
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#A notification is sent to your staff members who have subscribed to the '''On-line Donation Notice'''.
#*An invoice will be created and displayed on the contact's billing tab.
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#If the donation was paid by credit card:  
#Those staff members who have subscribed to the '''Online Donation Notice''' notification will receive an email notification.
+
#*An invoice and payment record are created, and displayed on the contact's '''Billing''' tab.  
 
+
#*If they have chosen to make a recurring donation, this will be setup in the '''Scheduled Billing''' section of the '''Billing''' tab.
==Add Donor and Check Payment Simultaneously==
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#If you allow invoicing and the donor requests to be invoiced:
 
+
#*The invoice will automatically be created. You will need to send the invoice out.
If you have received checks from individual who have not filled in your donation form, you can easily add the donation information and the payment at the same time.
+
#*If the donor has chosen to make a recurring donation, a schedule will be setup on the contact's '''Billing''' tab.
 +
{| class="wikitable"
 +
|-
 +
|
 +
[[File:One Row.png|25px]]
 +
| style="width: 100%"| '''NOTE:''' If the donor is not a contact in your database, a contact record will automatically be created.
 +
|}
 +
==='''<span style="color:#800080">Manually Add Donations from the Back-Office'''</span>===
 +
----
 +
When contacted by a donor, you can easily add their donation from the back-office.
 +
#Click '''Fundraising''' in the left-hand navigation panel.  The Fundraising module will display all of your fundraising campaigns.
 +
#Click the hyper-link for the desired fundraiser.
 +
#:[[File:Add donation bo 2020.jpg|800px|center]]
 +
#Click the large purple '''Actions''' common tasks button.
 +
#Click '''Add Donations'''. Your donations form will be displayed allowing you to enter the donation.
  
 +
==='''<span style="color:#800080">Add a Donor & Check Payment Simultaneously'''</span>===
 +
----
 +
If you have received checks from individual who wish to make a one time donation, and who have not filled in your donation form, you can easily add the donation information and the payment at the same time.
 +
{| class="wikitable"
 +
|-
 +
|
 +
[[File:One Row.png|25px]]
 +
| style="width: 100%"| '''NOTE:''' This option is '''NOT''' used to pay for existing invoices, only to enter a donor and a check received when a donation has not already been setup. Additionally, when a donation/payment is entered in this manner, the thank you email is not sent.
 +
|}
 
#Click '''Fundraising''' in the Navigation Panel.  The Fundraising module will display all of your fundraising campaigns.
 
#Click '''Fundraising''' in the Navigation Panel.  The Fundraising module will display all of your fundraising campaigns.
#:[[File:Fundraising.jpg|center]]
 
 
#Click the hyper-link for the desired fundraiser.
 
#Click the hyper-link for the desired fundraiser.
#Click the '''Actions''' common tasks icon.
+
#:[[File:Enter cash donation 2020.jpg|800px|center]]
#:[[File:Enter Donation Payment.jpg|center]]
+
#Click the purple '''Actions''' common tasks icon.
#Click '''Enter Donation Payment'''.
+
#Click '''Enter Cash Donation'''.
#:[[File:Enter donation payment1.jpg|center]]
+
#:[[File:Add enter cash donation 2020.jpg|500px|center]]
 
#Enter the following:
 
#Enter the following:
#*'''Name''': Enter the name of the donor.  If the donor does not exist in your database as a contact, a new non-member contact will be created.
+
#*'''Name''': Enter the name of the donor.  '''NOTE:''' If the donor does not exist in your database as a contact, a new non-member contact will be created.
 
#*'''Date''': The current date will be displayed by default, and may be changed.
 
#*'''Date''': The current date will be displayed by default, and may be changed.
#*'''Check Number''': Enter the check number as a reference.
+
#*'''Check Number''': Enter the check number as a reference.  
 
#*'''Message''': Enter the message the donor wishes displayed.
 
#*'''Message''': Enter the message the donor wishes displayed.
#*'''Tribute Contact''':
+
#*'''Tribute Contact''': Enter the person the donor is making this donation in tribute to.
 
#*'''Recognition Name''': The recognition name is the name of the person who will get recognized for the donation.
 
#*'''Recognition Name''': The recognition name is the name of the person who will get recognized for the donation.
 
#*'''Donation Pledge Items''': Select the appropriate item from the drop-down list.
 
#*'''Donation Pledge Items''': Select the appropriate item from the drop-down list.
#*'''Price''': Enter the amount of the donation.
+
#*'''Price''': Enter the amount of the donation.  
 
#Click '''Done'''.
 
#Click '''Done'''.
  
After the donation and payment is entered, and invoice and payment will be displayed on the contact's billing tab.
+
After the donation and payment is entered, an invoice and payment will be displayed on the contact's '''Billing''' tab. A confirmation email is not automatically sent, so you may wish to do this manually.
  
[[File:Billing History2.jpg|center]]
+
==='''<span style="color:#800080">Send Out Invoices for Donations'''</span>===
 +
----
 +
Invoices are automatically created when a donor requests to be invoices. These invoices will be placed on the '''Pending Delivery''' tab of the '''Billing''' module. See '''[[Billing#Deliver_Invoices|Deliver Invoices]]''' for instructions.
 +
==='''<span style="color:#800080">Manage Recurring Donations'''</span>===
 +
----
 +
===='''<span style="color:#800080">View Details of a Recurring Donation'''</span>====
 +
----
 +
#For the desired fundraiser, click the '''Recurring''' tab.
 +
#:[[File:Recurring tab 2020.jpg|800px|center]]
 +
#For the desired donor, click the [[File:Gray pencil 2020.jpg|25px]] in the '''Actions''' column.
 +
#:[[File:Recurring donation details 2020.jpg|500px|center]]
 +
===='''<span style="color:#800080">Update End Date of a Recurring Donation'''</span>====
 +
----
 +
#For the desired fundraiser, click the '''Recurring''' tab.
 +
#:[[File:Recurring tab 2020.jpg|800px|center]]
 +
#For the desired donor, click the [[File:Gray pencil 2020.jpg|25px]] in the '''Actions''' column.
 +
#:[[File:Recurring donation details 2020.jpg|500px|center]]
 +
#Enter the desired end date.
 +
#Click '''Done'''.
 +
Updating the end date will also update the end date on the contact's '''Scheduled Billing'''.
 +
===='''<span style="color:#800080">Update Frequency of a Recurring Donation'''</span>====
 +
----
 +
#For the desired fundraiser, click the '''Recurring''' tab.
 +
#:[[File:Recurring tab 2020.jpg|800px|center]]
 +
#For the desired donor, click the [[File:Gray pencil 2020.jpg|25px]] in the '''Actions''' column.
 +
#:[[File:Recurring donation details 2020.jpg|500px|center]]
 +
#Select the desired frequency from the  '''Frequency Type''' list.
 +
#Click '''Done'''.
 +
Updating the frequency will also update the frequency for the contact's '''Scheduled Billing''' on the '''Billing''' tab.
 +
===='''<span style="color:#800080">De-activate of a Recurring Donation'''</span>====
 +
----
 +
#For the desired fundraiser, click the '''Recurring''' tab.
 +
#:[[File:Recurring tab 2020.jpg|800px|center]]
 +
#For the desired donor, click the [[File:Gray pencil 2020.jpg|25px]] in the '''Actions''' column.
 +
#:[[File:Recurring donation details 2020.jpg|500px|center]]
 +
#Select '''Inactive''' from the '''Status''' list.
 +
#Click '''Done'''.
 +
Deactivating the recurring donation will inactivate the scheduled billing for this item on the contact's '''Billing''' tab.
 +
[[File:Scheduled billing inactive 2020.jpg|800px|center]]
  
==View All Donation Activity==
+
=='''<span style="color:#800080">View All Donation Activity'''</span>==
 +
----
  
 
#Click '''Fundraising''' in the Navigation Panel.  The Fundraising module will display all of your fundraising campaigns.
 
#Click '''Fundraising''' in the Navigation Panel.  The Fundraising module will display all of your fundraising campaigns.
Line 132: Line 295:
 
On the '''Fundraising Donation Details''' screen you can edit the donation details, as well as add notes.
 
On the '''Fundraising Donation Details''' screen you can edit the donation details, as well as add notes.
  
==View Recurring Donations==
+
=='''<span style="color:#800080">View List of Donors'''</span>==
 
+
----
#Click '''Fundraising''' in the Navigation Panel.  The Fundraising module will display all of your fundraising campaigns.
 
#:[[File:Fundraising.jpg|center]]
 
#Click the hyper-link for the desired fundraiser.
 
#Click the '''Recurring''' tab to display all recurring donations.
 
 
 
[[File:Recurring Donations.jpg|center]]
 
 
 
Click the [[File:Pencil icon.jpg]] to edit the recurring donation.
 
 
 
<div class='note'>'''NOTE:''' You will be able to edit the frequency of the donation, and the end date for the donation</div>
 
 
 
 
 
[[File:Add Edit Donation.jpg|center]]
 
 
 
==View List of Donors==
 
  
 
#Click '''Fundraising''' in the Navigation Panel.  The Fundraising module will display all of your fundraising campaigns.
 
#Click '''Fundraising''' in the Navigation Panel.  The Fundraising module will display all of your fundraising campaigns.
Line 158: Line 306:
 
[[File:Donors.jpg|center]]
 
[[File:Donors.jpg|center]]
  
==Email All Donors==
+
=='''<span style="color:#800080">Send an E-mail all Donors'''</span>==
 +
----
 +
Communicating with your members, whether sending follow-up thank you emails or keeping them abreast of how the funds are being used, is critical to the success of your campaign.
  
#Click '''Fundraising''' in the Navigation PanelThe Fundraising module will display all of your fundraising campaigns.
+
#Click '''Fundraising''' in the left-hand navigation panelA list of your fundraising campaigns will be displayed.
#:[[File:Fundraising.jpg|center]]
 
 
#Click the hyper-link for the desired fundraiser.
 
#Click the hyper-link for the desired fundraiser.
 +
#:[[File:Donation send email 2020.jpg|800px|center]]
 
#Click the '''Actions''' common tasks icon.
 
#Click the '''Actions''' common tasks icon.
#:[[File:Email Donors.jpg|center]]
+
#Click '''Send Email to Donors'''.   
#Click '''Send Email to Donors'''.  The '''Send Email''' screen will be displayed.
+
#:[[File:Send donor email 2020.jpg|600px|center]]
 +
#Compose your email and send.
  
=Fundraising Reports=
+
For further information on working with emails see '''[[Communications_Basics#Send_an_Email|Send an Email]]'''.
  
==Donation Summary==
+
='''<span style="color:#800080">Fundraiser Reports'''</span>=
 +
----
 +
Several reports are available for managing and analyzing your Fundraisers. See '''[[Reports#Fundraiser_Reports|Fundraiser Reports]]'''.
  
The '''Donation Summary''' tab in the Fundraising module will display a list of all donors to all campaigns. The summary may be filtered to a specific date range and/or a specific donor.
+
='''<span style="color:#800080">Fundraiser FAQ's'''</span>=
 
+
----
[[File:Donation Summary.jpg|center]]
 
 
 
==Fundraising History By Donor Report==
 
 
 
The '''Fundraising History By Donor Report''' allows you to easily view the sum of donations for individual donors or all donors.  It may be filtered to specific campaigns, or all of your current campaigns. If you have had a major push in fundraising over a period in time, you can filter the report to a selected date range. 
 
 
 
#Click '''Reports''' in the Navigation Panel
 
#Select '''Fundraising History By Donor Report'''.
 
#:[[File:Fund Criteria.jpg|center]]
 
#Select your search filtering criteria. For example, if you would like to see donation history by a specific contact, type the name of the contact in the '''Contact''' text box.
 
#Optional - Enter a '''Search/Filter''' query. For example, if you would like to see the history for a specific fundraising campaign, select '''Campaign Name'''.
 
#:[[File:Spec Olym.jpg|center]]
 
#Select '''Display Options'''.  They system is setup with default fields to display in your report. You may add or remove fields by clicking on the '''Fields to Display''' drop-down arrow.
 
#Select '''Summarize by''' criteria.  This optional field allows you to select how you wish report results grouped.  For example, you may choose to group results by campaign name.
 
#Click '''Run Report'''.
 
 
 
[[File:Fund Results 2.jpg|center]]
 
 
 
You can perform the following actions with the report by clicking the down arrow on the '''Run Report''' button:
 
 
 
*'''Export as PDF'''
 
*'''Export as Excel'''.
 
*'''Export Summary as PDF'''
 
*'''Export Summary as Excel'''
 
*'''Email Report'''
 
*'''Add to List''' - This option will allow you to add the members to an existing list, or create a new list (by clicking the '''+''' button on the Add Contacts to list screen'''). This can help you in sending emails to this group as necessary.
 
[[File:Add Contracts to List.jpg|frame|center]]
 
*'''Save as New Report''' - If you want to use this report with the same filtering options in the future, you can save the report.
 
[[File:Save Report View.jpg|frame|center]]
 
 
 
<div class='note'>'''NOTE:''' To make this report available to all users, do not select the '''Hide This Report From Other Users''' check-box. If selected, the report will only be available to you. </div>
 
*'''Add as a Favorite Report''' - you may save the report as a favorite, then easily identify it when filtering reports in the '''Reports''' module. '''NOTE:''' This option will not be available if the report has already been saved as a favorite.
 
 
 
==Recurring Donation Report==
 
 
 
The '''Recurring Donations Report''' allows you to generate a list of all contacts who have setup recurring donations for a fundraiser.  This report can be generated for all fundraisers or a specific fundraiser. 
 
 
 
#Click '''Reports''' in the Navigation Panel
 
#Select '''Recurring Donations Report'''.
 
#:[[File:Rec Don Criteria.jpg|center]]
 
#Select your search filtering criteria. For example, if you would like to see recurring donations for a specific fundraiser, or a specific contact.
 
#Optional - Enter a '''Search/Filter''' query.
 
#Select '''Display Options'''.  They system is setup with default fields to display in your report. You may add or remove fields by clicking on the '''Fields to Display''' drop-down arrow.
 
#Select '''Summarize by''' criteria.  This optional field allows you to select how you wish report results grouped.  For example, you may choose to group results by campaign name.
 
#Click '''Run Report'''.
 
 
 
[[File:Rec Donations Results.jpg|center]]
 
 
 
You can perform the following actions with the report by clicking the down arrow on the '''Run Report''' button:
 
 
 
*'''Export as PDF'''
 
*'''Export as Excel'''.
 
*'''Export Summary as PDF'''
 
*'''Export Summary as Excel'''
 
*'''Email Report'''
 
*'''Add to List''' - This option will allow you to add the members to an existing list, or create a new list (by clicking the '''+''' button on the Add Contacts to list screen'''). This can help you in sending emails to this group as necessary.
 
[[File:Add Contracts to List.jpg|frame|center]]
 
*'''Save as New Report''' - If you want to use this report with the same filtering options in the future, you can save the report.
 
[[File:Save Report View.jpg|frame|center]]
 
 
 
<div class='note'>'''NOTE:''' To make this report available to all users, do not select the '''Hide This Report From Other Users''' check-box. If selected, the report will only be available to you. </div>
 
*'''Add as a Favorite Report''' - you may save the report as a favorite, then easily identify it when filtering reports in the '''Reports''' module. '''NOTE:''' This option will not be available if the report has already been saved as a favorite.
 
 
 
=Fundraiser FAQ's=
 
  
 
Click the links below for answers to frequently asked questions:
 
Click the links below for answers to frequently asked questions:
 
  
 
*[[Fundraising#View_Recurring_Donations|How do I edit and/or end a recurring donation?]]
 
*[[Fundraising#View_Recurring_Donations|How do I edit and/or end a recurring donation?]]
Line 245: Line 333:
 
*[[Fundraising#Edit_Fundraiser_Campaign_details|How can I view and modify the default Fundraiser thank you template?]]
 
*[[Fundraising#Edit_Fundraiser_Campaign_details|How can I view and modify the default Fundraiser thank you template?]]
 
*[[Fundraising#Add_Donor_and_Check_Payment_Simultaneously|I have received multiple donation checks in the mail, how can I enter the donors and payments?]]
 
*[[Fundraising#Add_Donor_and_Check_Payment_Simultaneously|I have received multiple donation checks in the mail, how can I enter the donors and payments?]]
 +
*[[Fundraising#Configure_a_Gateway_for_your_Fundraiser|How can I change the gateway used for a fundraising campaign?]]

Latest revision as of 12:31, 1 April 2021

NEW!! Find all of your answers in the GrowthZone Knowledge Base!

Create a New Fundraising Campaign


  1. Click Fundraising in the Navigation Panel. The Fundraising module will display a list of all of your fundraising campaigns.
    Fundraisers home 2020.jpg
  2. Click the Add New button.
    Add campaign 2020.jpg
  3. Configure the following settings:
    • Campaign Name: Enter a name for this new campaign. This will be the display name for the campaign.
    • Start Date and End Date: Enter the start and end dates. Donations may be accepted from start date to end date.
    • Description - Enter a description of the new campaign.
    • Goal Amount: Enter your financial goals for this campaign.
    • Primary Contact: Enter the name of the primary contact for the campaign. The contact must exist in your database.
    • Receipt Template: Select the receipt template you wish to use for this campaign. Click here for details on managing and editing your templates. This will be the email sent in response to a donation.
    • Fundraising Status: Select the status of this campaign from the drop-down list.
    • Allow Invoicing: Select this option if you wish to allow a donors to choose to be billed for their donation.
    • Collect Donor Message: Select this check-box if you wish to allow a donor to enter a message.
    • Allow Tributes: Select this option if you wish to allow tributes. The donor can honor a specific donation in someone's name.
    • Allow User To Create Account / Login: Select this option if you wish to allow the donor to create log-in credentials to the Info Hub. This is best practice to allow the donor to store their credit card information and be able to pay bills on-line.
  4. Click Done.

Smallest.png

NOTE: Once the new fundraiser is saved, a Donation Link will be available on the Donations Setup tab. This link may be added to your web-page or distributed via email.

Additional setup/configuration options for your fundraisers are described below.

Customize Fundraiser Settings


Assign a Payment Gateway to your Fundraiser


By default, the gateway that you have set in your Finance > General Settings will be used for processing credit card payments. If you wish to use a different gateway, you will need to set this up first. If you are using GrowthZone Pay, see Setup GrowthZone Pay for instructions. If you are using an alternate processor, contact our support team for assistance. To assign a different gateway to your fundraiser:

  1. For the desired fundraiser, click the Donation Setup tab.
    Donation Setup 2020.jpg
  2. Select the desired gateway from the Payment Gateway drop-down list.
  3. Click Save.

Enable/Disable Organization Donation Option


In cases where you would like donations to be submitted on behalf of organizations, rather than individuals, you will turn on Enable Organization Donation Option. In other cases, perhaps PAC contributions, where it is against federal regulations to collect PAC donations from companies or businesses, you may need to disable this option.

  1. For the desired fundraiser, click the Donation Setup tab.
    Enable org donation 2020.jpg
  2. Check or un-check the Enable Organization Donation Option as needed. NOTE: This box is checked by default.
  3. Click Save.

Associate Donation Terms to a Fundraiser


After completing the initial setup, you can add terms/conditions to the Fundraiser:

  1. For the desired fundraiser, click the Donation Setup tab.
    Donation terms 2020.jpg
  2. Enter your Donation Terms.
  3. Click Save.

Customize your Fundraiser Confirmation Message


Provide a thank you message to donors, in the browser, after a donation is submitted. We have provided a default message, that you can use as designed or customize to meet your needs.

  1. For the desired fundraiser, click the Donation Setup tab.
    Donation confirmation 2020.jpg
  2. Enter your confirmation message in the Confirmation HTML for Fundraiser Donation text box. You can use the rich text editor options to customize your message.
  3. Click Save.

Manage Goods/Services assigned to a Fundraiser


Add Goods/Services to a Fundraiser


After completing the initial setup of the campaign, you will associate goods/services to the campaign on the Donation Setup tab.

  1. For the desired Fundraiser, click the Donation Setup tab.
    Fee items donation 2020.jpg
  2. On the Donation Setup tab, click the Orange plus icon.jpg icon in the Donation/Pledge Items section.
    Add Donation Item 2020.jpg
  3. Select a previously created good/service in the Item drop-down list OR click the Orange plus icon.jpg to add a new goods/service. Click here for details on setting up good/services. NOTE: Only those goods/services of type Donation will be available for selection.
  4. If this fee item is a pledge, click the Is a Pledge check-box.
  5. Default To Suggested Amount: Select this check-box if you wish your donation form to default the donation amount to the suggested amount. Donors would be able to over-ride this amount if they wish.
  6. On the Edit Amounts screen, configure the following:
    • Minimum Amount: This setting allows you to define the minimum donation accepted. If Show Minimum Amount is then enabled, this will display on your fundraiser page.
    • Show Minimum Amount: If you wish to display the minimum amount on your donation page, enable this option.
    • Suggested Amount: This setting allows you to define the suggested dollar value of a donation. If you enable Default to Suggested Amount, this value will automatically be populated on the fundraiser page.
    • Add additional Suggested Amounts: Click the Orange plus icon.jpg adjacent to Suggested Amounts to add additional options. When this is set, your fundraiser page will include a drop-down list of these amounts for selection.
    • Allow donor to select donation start date: If the donor selects a frequency other than One Time, he/she will have the option to choose the start date for their recurring donation. If this option is not selected, the start date begins on the current date.
    • Allow Custom Amount: Select this check box to allow donors to enter any donation amount they wish.
  7. Click Done.
  8. Click Save on the Donation Setup page.

Repeat the steps above to add additional donation items.

Edit an Existing Goods/Services assigned to a Fundraiser


  1. For the desired Fundraiser, click the Donation Setup tab.
    Edit donation item 2020.jpg
  2. In the Donation/Pledge Items section, click the Cp orange pencil.jpg icon for the item you wish to change.
    Edit existing donation item 2020.jpg
  3. Make desired changes.
  4. Click Done.

Remove a Goods/Services assigned to a Fundraiser


  1. For the desired Fundraiser, click the Donation Setup tab.
    Delete donation item 2020.jpg
  2. Click the Orange x.jpg in the Actions column for the item you wish to delete.
    Delete donation confirm 2020.jpg
  3. Click OK to delete the item. This action cannot be undone, and the item will no longer be available on your fundraiser page for selection.

Sharing the Fundraiser Link


Once you have added a fundraiser, a link is automatically created on the Donation Setup tab.

Share fundraiser link 2020.jpg

This link may be shared in many ways:

Update Fundraiser Campaign Details


The details set when you initially setup your Fundraiser can be updated in the following manner:

  1. Click Fundraising in the Navigation Panel. The Fundraising module will display all of your fundraising campaigns.
  2. Click the hyper-link for the desired fundraiser.
    Edit campaign 2020.jpg
  3. Click the Actions common tasks button.
  4. Click Edit Campaign.
    Edit campaign screen 2020.jpg

Update Fundraiser Title


  1. Click Fundraising in the Navigation Panel. The Fundraising module will display all of your fundraising campaigns.
  2. Click the hyper-link for the desired fundraiser.
    Edit campaign 2020.jpg
  3. Click the Actions common tasks button.
  4. Click Edit Campaign.
    Edit campaign screen 2020.jpg
  5. Make desired changes to the Title of the fundraiser.
  6. Click Done.

Update Fundraiser Description


  1. Click Fundraising in the Navigation Panel. The Fundraising module will display all of your fundraising campaigns.
  2. Click the hyper-link for the desired fundraiser.
    Edit campaign 2020.jpg
  3. Click the Actions common tasks button.

Update Fundraiser Goals


  1. Click Fundraising in the Navigation Panel. The Fundraising module will display all of your fundraising campaigns.
  2. Click the hyper-link for the desired fundraiser.
    Edit campaign 2020.jpg
  3. Click the Actions common tasks button.
  4. Click Edit Campaign.
    Edit campaign screen 2020.jpg
  5. Make desired changes to the Goalsof the fundraiser.
  6. Click Done.

Update Fundraiser Start/End Date


  1. Click Fundraising in the Navigation Panel. The Fundraising module will display all of your fundraising campaigns.
  2. Click the hyper-link for the desired fundraiser.
    Edit campaign 2020.jpg
  3. Click the Actions common tasks button.
  4. Click Edit Campaign.
    Edit campaign screen 2020.jpg
  5. Make desired changes to the Start/End Datesof the fundraiser.
  6. Click Done.

Change Email sent to Donors


  1. Click Fundraising in the Navigation Panel. The Fundraising module will display all of your fundraising campaigns.
  2. Click the hyper-link for the desired fundraiser.
    Edit campaign 2020.jpg
  3. Click the Actions common tasks button.
  4. Click Edit Campaign.
    Edit campaign screen 2020.jpg
  5. Select the desired Receipt Templateof the fundraiser.
  6. Click Done.

Complete/Cancel a Fundraiser


  1. Click Fundraising in the Navigation Panel. The Fundraising module will display all of your fundraising campaigns.
  2. Click the hyper-link for the desired fundraiser.
    Edit campaign 2020.jpg
  3. Click the Actions common tasks button.
  4. Click Edit Campaign.
    Edit campaign screen 2020.jpg
  5. Select the desired option from the Fundraising Status list.
  6. Click Done.

Managing Donors/Donations


Donation Process Flow


Whether a donation is entered via your donation form, or from the back-office, the following will occur:

  1. A thank you email is sent to the donor.
  2. A notification is sent to your staff members who have subscribed to the On-line Donation Notice.
  3. If the donation was paid by credit card:
    • An invoice and payment record are created, and displayed on the contact's Billing tab.
    • If they have chosen to make a recurring donation, this will be setup in the Scheduled Billing section of the Billing tab.
  4. If you allow invoicing and the donor requests to be invoiced:
    • The invoice will automatically be created. You will need to send the invoice out.
    • If the donor has chosen to make a recurring donation, a schedule will be setup on the contact's Billing tab.

One Row.png

NOTE: If the donor is not a contact in your database, a contact record will automatically be created.

Manually Add Donations from the Back-Office


When contacted by a donor, you can easily add their donation from the back-office.

  1. Click Fundraising in the left-hand navigation panel. The Fundraising module will display all of your fundraising campaigns.
  2. Click the hyper-link for the desired fundraiser.
    Add donation bo 2020.jpg
  3. Click the large purple Actions common tasks button.
  4. Click Add Donations. Your donations form will be displayed allowing you to enter the donation.

Add a Donor & Check Payment Simultaneously


If you have received checks from individual who wish to make a one time donation, and who have not filled in your donation form, you can easily add the donation information and the payment at the same time.

One Row.png

NOTE: This option is NOT used to pay for existing invoices, only to enter a donor and a check received when a donation has not already been setup. Additionally, when a donation/payment is entered in this manner, the thank you email is not sent.
  1. Click Fundraising in the Navigation Panel. The Fundraising module will display all of your fundraising campaigns.
  2. Click the hyper-link for the desired fundraiser.
    Enter cash donation 2020.jpg
  3. Click the purple Actions common tasks icon.
  4. Click Enter Cash Donation.
    Add enter cash donation 2020.jpg
  5. Enter the following:
    • Name: Enter the name of the donor. NOTE: If the donor does not exist in your database as a contact, a new non-member contact will be created.
    • Date: The current date will be displayed by default, and may be changed.
    • Check Number: Enter the check number as a reference.
    • Message: Enter the message the donor wishes displayed.
    • Tribute Contact: Enter the person the donor is making this donation in tribute to.
    • Recognition Name: The recognition name is the name of the person who will get recognized for the donation.
    • Donation Pledge Items: Select the appropriate item from the drop-down list.
    • Price: Enter the amount of the donation.
  6. Click Done.

After the donation and payment is entered, an invoice and payment will be displayed on the contact's Billing tab. A confirmation email is not automatically sent, so you may wish to do this manually.

Send Out Invoices for Donations


Invoices are automatically created when a donor requests to be invoices. These invoices will be placed on the Pending Delivery tab of the Billing module. See Deliver Invoices for instructions.

Manage Recurring Donations


View Details of a Recurring Donation


  1. For the desired fundraiser, click the Recurring tab.
    Recurring tab 2020.jpg
  2. For the desired donor, click the Gray pencil 2020.jpg in the Actions column.
    Recurring donation details 2020.jpg

Update End Date of a Recurring Donation


  1. For the desired fundraiser, click the Recurring tab.
    Recurring tab 2020.jpg
  2. For the desired donor, click the Gray pencil 2020.jpg in the Actions column.
    Recurring donation details 2020.jpg
  3. Enter the desired end date.
  4. Click Done.

Updating the end date will also update the end date on the contact's Scheduled Billing.

Update Frequency of a Recurring Donation


  1. For the desired fundraiser, click the Recurring tab.
    Recurring tab 2020.jpg
  2. For the desired donor, click the Gray pencil 2020.jpg in the Actions column.
    Recurring donation details 2020.jpg
  3. Select the desired frequency from the Frequency Type list.
  4. Click Done.

Updating the frequency will also update the frequency for the contact's Scheduled Billing on the Billing tab.

De-activate of a Recurring Donation


  1. For the desired fundraiser, click the Recurring tab.
    Recurring tab 2020.jpg
  2. For the desired donor, click the Gray pencil 2020.jpg in the Actions column.
    Recurring donation details 2020.jpg
  3. Select Inactive from the Status list.
  4. Click Done.

Deactivating the recurring donation will inactivate the scheduled billing for this item on the contact's Billing tab.

Scheduled billing inactive 2020.jpg

View All Donation Activity


  1. Click Fundraising in the Navigation Panel. The Fundraising module will display all of your fundraising campaigns.
    Fundraising.jpg
  2. Click the hyper-link for the desired fundraiser.
  3. Click the Donation Activity tab. The Donation Activity tab will display both one time and recurring donations.
Dontation Activity.jpg

Click the View Donation Details.jpg to view the details of the donation.

Fundraising Donation Details.jpg

On the Fundraising Donation Details screen you can edit the donation details, as well as add notes.

View List of Donors


  1. Click Fundraising in the Navigation Panel. The Fundraising module will display all of your fundraising campaigns.
    Fundraising.jpg
  2. Click the hyper-link for the desired fundraiser.
  3. Click the Donors tab to display the list of all donors to this campaign.


Donors.jpg

Send an E-mail all Donors


Communicating with your members, whether sending follow-up thank you emails or keeping them abreast of how the funds are being used, is critical to the success of your campaign.

  1. Click Fundraising in the left-hand navigation panel. A list of your fundraising campaigns will be displayed.
  2. Click the hyper-link for the desired fundraiser.
    Donation send email 2020.jpg
  3. Click the Actions common tasks icon.
  4. Click Send Email to Donors.
    Send donor email 2020.jpg
  5. Compose your email and send.

For further information on working with emails see Send an Email.

Fundraiser Reports


Several reports are available for managing and analyzing your Fundraisers. See Fundraiser Reports.

Fundraiser FAQ's


Click the links below for answers to frequently asked questions: