Marketing Automation

From Online Support Wiki
Jump to: navigation, search

Marketing Automation Overview


The GrowthZone Marketing Automation module provides the functionality to set up automated workflows designed specifically around varying communication goals. For example, you may want to have a work flow for new prospects, or perhaps a drip campaign for new members. A workflow can be tied to a campaign list, that will then allow you to automatically send targeted information to key individuals and groups.

Marketing Automation Pre-requisites


Setup your Marketing Automation Workflows


  1. Click Marketing Automation in the left-hand navigation panel. A list of all current workflows will be displayed.
    Workflows.jpg
  2. Click the Add Workflow button.
    Add workflow.jpg
  3. Configure the following:
    • Name: Enter a name for the workflow. This is an internal name not displayed to the public.
    • Description: Enter a description of this workflow. This is optional. This is an internal name not displayed to the public.
    • Schedule: The schedule option allows you to define how frequently the system will check to see if a contact needs to be moved to the next step in the work-flow process. Enable Weekdays Only if you wish for workflow tasks to only be performed on weekdays. Enter Start Time and Not After time to restrict workflow tasks to certain times. For Example, you may wish for emails only to be sent on weekdays between 10am - 4pm.
    • Sources: Lists/Committees are used for workflows. Click the Orange plus icon.jpg orange plus, to select the desired Lists/Committees that you wish to include in this workflow.
  4. Auto Remove From Workflow: Select this option if you wish the entire list/committee to be removed from the workflow after all steps are completed.
  5. Click Done.

Once you have completed the initial setup of your workflow, you will add steps to your workflow, described below.

Add Steps to Your Workflow


The workflow steps allow you to to build a campaign workflow by defining specific emails that will be sent under this program, including the sequence of the communication and time frame between each communication.

  1. On the Marketing Automation screen, click the Workflow to which you wish to add steps.
    New Workflow.jpg
  2. Click the Workflow Steps tab.
  3. Click the Add Step button.
    Add Workflow Step.jpg
  4. Select the Workflow Step Type from the drop-down list. See Definitions of Workflow Step Types. Additional options will require configuration dependent on the type selected.
  5. Click the Is Active check-box.
  6. Complete additional settings for the selected Workflow Step Type.
  7. Click Done.
  8. Repeat steps 3 - 7 to add additional workflow steps to your workflow.

Definitions of Workflow Step Types


  • Wait: This option will allow you to pause your work flow for a number of months, weeks, days. For example, if you are creating a new member on-boarding workflow, you may wish to wait a certain number of days between your initial email, and a follow-up email.
Wait.jpg
  • Wait Until: This option allows you to pause the work flow until a specific date. Enter or select the date that you wish the work-flow to restart in the Wait Until text-box. The work-flow will restart on the day you enter.
Wait Until.jpg
  • Send Email: This option allows you to select the email you wish to send out. All email templates you have configured in your system will be available for selection in the Email Template drop-down list. See Create and Manage Email Templates for instructions on creating your templates.
Send Email.jpg
  • Create Follow Up Reminder: This option allows you to create a follow-up reminder, for yourself, or another staff member. You may associate the reminder to a specific project, if applicable. Select the staff member to whom you wish to assign the reminder from the Assigned To drop-down list, select a reminder Type from the drop-down list (or click the Plus icon.jpg to create a new reminder type), and enter a Name and Description of the reminder. You may select to either Create individual tasks or Create one Single Task.
Workflow reminder.jpg
  • Add to List: This option will allow you to add a campaign participant to a specific list. Select the desired Group from the drop-down list, or click the Plus icon.jpg to create a new list/committee. See Working with Lists/Committees for instructions on creating lists/committees.
Add to List.jpg
  • Remove From List: This option allows you to remove a contact from a specific list. Select the Group from which you wish to remove the contact from the drop-down list.
Remove from List.jpg
  • Move to List: This option will allow you to move the contact to a new list. The contact will be removed from your campaign list, and added to the selected list. Select the desired Group from the drop-down list, or click the Plus icon.jpg to create a new list/committee. See Working with Lists/Committees for instructions on creating lists/committees.
Move to List.jpg
  • Add Tag: This option allows you to add a tag to a contact. Type the tag into the Tag text-box, and click enter. Enter additional tags as needed. The tag will be displayed on the contacts page.
Add Tag.jpg
  • Logic Branch: This option evaluates if a condition is true, and then determines the next step in the work-flow. For example, the system can evaluate if an email has been opened, and proceed to a certain step if it has not been, and a different step if it has been. Select the Logic Condition Type from the drop-down list. As of this writing, the only condition type available is Message has been opened. Select the Message that you wish to verify has been opened from the drop-down list.
Logic Branch1.jpg

Once you have added the Logic Branch, you will now have two branches to your work flow, as shown below. Add workflow steps to each branch as needed. To do this, you will add the workflow step as described previously, then drag the step to the appropriate branch.

Logic Flow.jpg
  • Exit Workflow: This option completes the workflow, and immediately removes the contact from the workflow.
Exit Workflow.jpg

Workflow Metrics


The General tab of your workflow, provides a variety of metrics for analysis.

Workflow Metric.jpg
  • Total Participants: This provides an understanding of the total number of contacts that have participated in this workflow (for all time).
  • Currently in Workflow: The total number of participants that are still in the workflow.
  • Early Optouts: A participant will be marked as opted out when:
    • The contact unsubscribes themselves from a list that is part of the workflow (and the contact is currently within the workflow steps).
    • Staff removes a contact from list that is part of the workflow (and the contact is currently within the workflow steps).
  • Total Completions: The total number of participants that have completed the full workflow. NOTE: This number will be Total Participants - Currently in Workflow - Early Optouts.

In addition to the metrics displayed on the general tab, on the Workflow Steps tab, you will be able to see, at a glance, how many people are in each step of your workflow, and who is in each step.

Parts in Steps.jpg